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Human Resources Services

Workers' Compensation

Our highly-regarded workers' compensation staff ensures both your employees and your management staff receive expert support through the following activities:

  • Advising and assisting employees in the completion of forms required for the processing of Office of Workers' Compensation Programs (OWCP) claims
  • Serving as liaison between the customer agency and the Department of Labor (DOL) on the day-to-day processing of claims
  • Providing necessary reports and information concerning OWCP claims, as requested by the customer agency
  • Reviewing and managing long-term cases involving salary compensation and medical benefits
  • Reviewing and analyzing quarterly DOL chargeback reports to identify claims that require action or correction
  • Accessing the on-line Agency Query System (AQS) to monitor claim and payment status
  • Monitor active claims to determine potential to return injured workers to work, erroneous charges, and potential fraudulent activity
  • Upon discovery, notifying OWCP and the customer of cases for activity including employment, retirement, fraudulent activity, and/or death

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ARC Communications Mailbox

Assistance for Current Customers
304-480-8000
arcsupportdesk@fiscal.treasury.gov