Information Technology Services

IT Service Companion

Professional Support, 24/7

ARC prides itself on intense, private-sector-level professional customer service and system support. Our highly trained staff of IT consultants and professionals are available for you at our Service Desk 24/7.

The IT Service Desk is offered as a companion to any other service, and acts as your single point of contact to assist with incidents, requests, or questions regarding our services.

  • Immediate access via telephone or email
  • Web-based Help Desk functions are just a click away
  • Systems administration available 24/7
  • Emergency response team

Service levels for the IT Service Desk can be negotiated when establishing any other service.

The IT Service Desk is available on a 24/7/365 basis.

Key Metrics

  • First call resolution
  • Incident/request response time
  • Incident/request resolution time
  • Customer satisfaction

Major Cost Drivers

  • Number of users supported
  • Number of servers supported

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