Service Offerings

IT Services Overview


ARC IT provides a secure, managed environment spanning multiple architectures and technologies. We offer offer tiered hosting services spanning operating system platform support to highly customized managed offerings.

Services can be provided for production development, test, contingency, and disaster recovery systems. The reliability and performance of production systems hosted by ARC can be enhanced through the engineering and deployment of load-balanced high-availability solutions.

Our hosting services include multiple platform support options, including patch and vulnerability management, virus protection, monitoring, systems administration, and 24-hour access to our Service Desk.

Depending on need, Hosting may often require the inclusion of other services, including:

  • Vulnerability Testing and Assessment
  • Certification & Accreditation


Information Technology security in the government is crucial. ARC's complete IT Security Services include Certification and Accreditation, vulnerability testing and assessment, and security review and consulting.

IT Service Desk

The IT Service Desk, staffed by knowledgeable, friendly and helpful ARC technicians, is offered as a companion to any other service. It is your single point of contact for help with incidents, requests, or questions regarding our services. Service Levels for the IT Service Desk can be negotiated when establishing your services.

The IT Service Desk is available on a 24/7/365 basis.

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