Invoice Processing Platform

Invoice Processing Platform (IPP) - Changing or Resetting Password

Steps to change your password

At the Collector Sign In window, select the Forgot your Password link.

IPP logon screen with an arrow pointing to the 'Forgot your Password' link

At the Treasury User Provisioning window, enter the word shown and click the next button.

Treasury User Provisioning screen with an arrow pointing from the captcha image to the input box directly below it and an arrow pointing to the next button

Enter your user ID and click the Next button.

Treasury User Provisioning screen with an arrow pointing to the Treasury Login input box and an arrow pointing to the next button

At the Confirmation window, click the Finish button.

Treasury User Provisioning screen with an arrow pointing to the submit button

An email will be sent with further instructions. This email will take the user to the challenge questions to complete the process to change/reset their password.

Password Requirements

  • Must be at least 12 characters long.
  • Must contain at least one uppercase letter.
  • Must contain at least one lowercase letter.
  • Must contain at least one numeric character.
  • Must contain at least one special character.
  • Must not have more than two repeating characters.
  • Must not repeat any of your last ten passwords.
  • Must not have been your password in during the last ten days.
  • Must not be related to personal identity, history, environment, or other personal associations.

Additional Assistance

IPP Customer Support Help Desk
(866) 973-3131
IPPCustomerSupport@fiscal.treasury.gov
Standard Operating Hours:
Monday- Friday (Except Federal Holidays)
8:00 AM- 6:00 PM EST

Return to the IPP Quick Reference Guide