Invoice Processing Platform

Invoice Processing Platform (IPP) - Expired Password

Password has expired

  • User will receive a message stating your password is expired when logging into IPP.
  • User will be directed to a window to answer your challenge questions and complete the process of changing your password. Answers must be typed using upper case letters.

Password Requirements

  • Must be at least 12 characters long.
  • Must contain at least one uppercase letter.
  • Must contain at least one lowercase letter.
  • Must contain at least one numeric character.
  • Must contain at least one special character.
  • Must not have more than two repeating characters.
  • Must not repeat any of your last ten passwords.
  • Must not have been your password in during the last ten days.
  • Must not be related to personal identity, history, environment, or other personal associations.
  • Must not be shared or displayed in plain view.

Additional Assistance

IPP Customer Support Help Desk
Phone: (866) 973-3131
Standard Operating Hours:
Monday - Friday (Except Federal Holidays)
8:00 AM - 6:00 PM EST

Return to the IPP Quick Reference Guide