Successful Year-End

Fiscal 2023 year-end progressed with no major system issues and ARC had the lowest help desk call value in the last decade. This is largely based on the work that was completed during the last year to add a new middle tier, repurposing available system resources, and ultimately moving to Oracle Cloud Infrastructure (OCI).

This performance increase comes also after implementing a new tool during FY23, PRISM Insight. In six months, this tool has created over 2,400 additional PRISM Workspaces for collaboration on contract action with work previously done outside of the system during previous year ends.

There were no latency issues reported in PRISM and only two tickets opened for OBI slowness during a very heavy report day. On average, OBI Reports were running one minute faster than in year-end FY22.

These changes all played a part in a very successful and efficient year-end.