Our Quality & Value Promise

We're committed to helping you improve your agency's success through our responsive, cost-effective administrative support, with dedicated customer service customized to your agency's needs and budgets.

It's one thing to say we're committed. It's another to show you how we do it. Here you can review how well we deliver quality and value to our federal agency partners by reviewing our metrics for:

• Performance
• Transparency

Contact us to talk about how that commitment would work in your organization.

Our Performance

By continuing to exceed the performance standards we set for ourselves, our agency customers can more easily meet or exceed their own operational and financial goals.

Performance Reports

In these reports, you'll find our performance history by quarter and service line, in areas like document posting, deposit processing, and help desk call resolution.

Previous ARC Performance Reports

Our Transparency

For you to trust we can continue to meet your needs, you must be able to easily see:

• What we do
• How we do it
• How well we're doing it.

In addition to performance transparency, we're highly transparent around pricing and the results of our audits. Not only does this transparency keep you informed, but it also holds us accountable for the level of service we provide.

Pricing Transparency

Current and prospective clients can see the budgets, cost methodologies, direct staff distribution, and pricing for each of our services. Open the link below, to learn more about our pricing and see year-over-year comparisons.

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Audit Reports (SSAE18 SOC Reports)

We must maintain strict internal controls and regularly review the effectiveness of those controls and our financial management services. You'll find this information in our Statement on Standards for Attestation Engagements (SSAE) 18 Service Organization Control (SOC) audits and Bridge Letters from ARC management.

Open the link below to access our audit reports.

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Bridge Letters from ARC Management

A year is a long time to wait between audits. We use bridge letters to report on the effectiveness of our controls between those reports. In these letters, we note any changes to the internal controls described in the audit report that year.

Open the link below to read ARC management bridge letters.

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Independent Auditor's Report and Consolidated Financial Statements

Annually we receive a report from an independent auditor on the Department of the Treasury Franchise Fund financial statements. These audits are conducted in accordance with U.S. generally accepted government auditing standards and the standards applicable to financial audits contained in Government Auditing Standards.

Open the link below to learn more about our Franchise Fund audits.

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