"In 28 years with the federal government, (ARC) is the most effective administrative group I have seen."

"Since the CDFI Fund is fully serviced by ARC, it allows the organization to focus on their mission, being attentive to the industry's stakeholders and improving/developing in areas internally that did not get the attention that was needed before. Since I can remember, ARC has always been considered a 'go-to' when we didn't know the answer."

"Regardless of the requests made by the Office of D.C. Pensions, ARC has always found a way to complete the work. ARC is an organization that the Office of D.C. Pensions' relies on to meet its mission. Since 1999, ARC has been facilitating the investment of approximately $4 billion in retirement fund assets including overnight investments for over 4,500 days. The annuitant pension payroll team has processed over 175 monthly benefit payments without interruption. ARC has produced financial statements for 20 of ODCP's annual reports. Our history is long and ARC's commitment to ODCP and our annuitants is strong."

"FMSHRC relies on ARC to stay current on all of the many changes in the Federal Reporting requirements. ARC has always kept us informed of new requirements. It would be next to impossible for a small agency to have the required resources dedicated to meet all of the changes."

"Our bureau is delighted with the customer-driven philosophy that exists at ARC, and the high degree of professionalism that does permeate throughout that organization."

"We greatly appreciate all the outstanding support provided by [ARC. Your staff] is always pleasant, professional and a joy to work with."

"I wanted to take a moment to recognize the outstanding support you provide to the Kansas City Financial Center. We understand you serve multiple customers, but you always make us feel like your #1 Customer. Thank you for your patience and willingness to go above and beyond. I truly appreciate it!"

"Because we are a very small agency with a limited budget, our goal always has been to minimize our administrative costs so that we can devote the maximum amount possible toward programs.... We rely on all of the services we receive from ARC to support our overall mission."

"I want to share my appreciation and thanks for the outstanding customer service provided by [a member] of your team. He has provided me with the best service ever. He is responsive, patient, knowledgeable, and goes out-of-his way to make sure that I totally understand the process, forms, and critical issues as I approach my retirement. I feel fortunate that he is my representative and I'm well taken care of. Thank you so very much."

"[My servicing HR specialist] did a great job and was very professional with fast results on a retirement estimate and with questions that I had. I have worked for the government for a long time and I have seen few government employees with her strong work ethic!"

"I wanted to take a few moments to let you know how impressed I have been with [my servicing HR specialist] during my tenure as the HRO of the U.S. Mint at Denver. She has been truly superb at supporting the Denver office. No matter what time of the day or how busy she is, she always drops what she is doing to assist us with our needs, questions, and concerns, and stays on the line until she is comfortable that the customer is satisfied and has no further questions. She is prompt, responsive, thorough, patient, willing to assist, and ALWAYS goes above and beyond to provide stellar support to us."

"I just wanted to let you know how lucky I feel to have gotten [my servicing HR specialist] to process my retirement application and how very pleased I am with the efficiency and effectiveness with which she performed those services. She is a true professional! I want to thank you for the services you provide to HUD employees and give a special shout out to [my specialist] for her professionalism and the quality of her work."

"ARC HR has been providing processing services from the onset of our contract with your agency. And, as a BEP HR representative, I want you to be aware of how appreciative I am of your Processing Staff who are knowledgeable, informative, helpful, and always professional."

"I just wanted to drop you a quick line to share some of my impressions of the work [ARC] has been performing for OE. As you know, OE has posted several recruitment actions over the past year to onboard new staff.... I want you to know that all three [HR Specialists] have provided outstanding customer service to me as a hiring manager in OE during FY2019. I have only been a supervisor for a little over a year now. When I started, I knew next to nothing about the federal hiring process. Each of them has been incredibly patient and responsive when I asked questions and needed help. They always jump in to get the job done and execute their responsibilities very well. All in all, they run like a well-oiled machine and have helped OE bring a great staff on board."

"I am your number 1 fan! Everyone I've ever dealt with there has been pleasant, knowledgeable, helpful, and patient. I should know, I call you guys all the time for help! … Please let all the staff know how grateful and appreciative FMSHRC is for your outstanding customer service!"

"[The assigned CS and CO] deserve the highest accolades and recognition for their superb professionalism, dedication to mission support and extraordinary customer service and support. They have been working with HUD OIG on various multi-million acquisition support since April and the pandemic hit us hard, and they have both been super easy to work with, super knowledgeable in the FAR DTAR and even HUDAR for HUD OIG applicability, super responsive, and super professional in all their dealings. The two contracts they have been working on for HUD OIG are of critical importance to HUD OIG. Both were/are Congressionally mandated for our Office of Audits to perform our statutorily mandated audits for FHA, Ginnie Mae, and the Consolidated HUD financial statements. Especially the current [multimillion dollar] contract [the assigned CS and CO] are working on right now are critical for our operations.... [They] have been working evenings, weekends, and even during leave to ensure our deadlines are met.... HUD OIG had used the BFS assisted acquisition branch from the 90s to this day. We have seen many Contracting Officers and Contract Specialists do good work for us.... Please recognize them and give them our most sincere thanks, appreciation, and respect."

"I am an electrical engineering supervisor at the Consumer Product Safety Commission and recently worked with [the assigned CS]… as the COR on the solicitation that resulted in the subject award. I wanted to share with you my extremely positive experience working with [the assigned CS]. [She] did an outstanding job, and I am confident we're going to get an excellent system, in large part due to her efforts. She was very engaged in the process and worked hard to expand the number of bidders beyond just the three that we originally identified, providing us with several viable candidates to choose from. [She] was always professional and very responsive, providing considerable contracting expertise to assure that the Government would end up with the best value while closely adhering to all the requirements of the contracting process. As a small agency, CPSC often distributes contracts to other federal agencies for processing. My past experience with this has been mixed because the contract specialists are often disengaged and slow responding because they can't relate to our request. It was refreshing to work with [the assigned CS and CO] to get the contract awarded successfully."

"As another fiscal year ends, I would like to thank everyone for their support of the OFR mission. Our business partners are always prompt, professional, and bring a keen business acumen to each engagement while providing on time services. Even in these challenging times and with the replacement of contracting personnel the support never missed a beat. I attribute this to the outstanding leadership and training from the Contract Officers.... It's truly a pleasure to work with such outstanding individuals. With that said, I would also like to personally thank the contract specialists.... for their support. We look forward to FY21 and the continued great teamwork between our organizations."

"ARC Procurement proactively reached out to us before the CARES Act legislation was passed and asked if there was anything that their procurement team could do to assist us in our readiness to distribute payments once the Act passed. ARC Procurement was very hands on with ensuring that the team was quickly reacting to support our needs, and their efforts helped ensure that we were ready to enact the legislation once it passed. ARC Procurement has been a true collaborator with us to ensure that their respective offices worked as a team to support our mission."

"Fiscal Service has conducted numerous C&As on various platforms for our agency and has always produced comprehensive and meticulous results in a very professional manner. I would recommend the Fiscal Service to all agencies seeking to improve their C&A process."