Automation Efficiencies
As a shared service provider, ARC is committed to continuous improvement that enhances the value of our services to our customers. Robotics Process Automation (RPA) is one area that we have actively leveraged in recent years to support this goal.
Since 2019, ARC has built and maintained over 110 automations that have saved more than 146,000 cumulative hours across a wide range of services within ARC and the Bureau of the Fiscal Service. Functions that have been automated include reconciliations, screen scaping, data entry, system monitoring, and various administrative tasks.
In addition to creating operational efficiency, the team has also improved customer experience, data quality, and employee morale. Highlights include RPAs that assist with fraud detection, assist procurement with automated document closeouts, automated human resource recruitment actions, and automating various help desk functions. 100% of the automations currently developed by the team are unattended, removing the need for any human intervention in the performance of these processes.
ARC’s innovative work has been recognized across government as the team has been recipients of the AGA Innovation Challenge and Gears of Government awards, in addition to being recognized leaders in the Federal RPA Community of Practice. The team recently collaborated with the Presidential Management Fellows Program to focus on further scaling future RPA adoption.
To learn more about the RPA Team, please reach out to the Digital Automation Branch @ DigitalWorkforceSupport@fiscal.treasury.gov.