People-Focused Human Resources Services
Our highly skilled HR professionals provide integrated HR services to many federal agencies, including over 20 Treasury and Non-Treasury organizations. These services include:
- Completing personnel action processing and recordkeeping
- Managing employee benefit programs
- Hiring
- Administering pay and leave programs
- Overseeing workers' compensation programs
The HR staff we assign to your agency get to know your group intimately – your culture and your needs. They become key team members who apply their HR knowledge to your employees' specific situations. Leveraging that expertise and our shared service resources, including our state-of-the-art people management software, leaves your employees to concentrate on their work.
Completing Personnel Actions Processing and Recordkeeping
We can process your requests for personnel actions and withholding documents, including completing special manual pay adjustments and processing salary and other personnel-related corrections. And our professional, discreet staff understands the importance of securely maintaining your employees' official personnel folders.
In addition, we can provide support for processing your agency's approved reorganizations, which includes establishing new organizational structures and realigning existing organizational structures.
We can provide your agency with the following personnel-related support:
- Process requests for personnel actions (SF-52s) including input to the personnel/payroll system
- Process corrections including input to the personnel/payroll system, correcting personnel folders; requesting manual pay adjustments; and monitoring related indebtedness
- Coordinate the resolution of payroll problems with personnel actions rejected by the payroll provider
- Communicate with the payroll provider on behalf of the customer
- Process withholding documents
- Prepare notifications for within-range increases and probationary periods
- Process court-ordered garnishments, child support and alimony, and other administrative payments and debts and notify the employee
- Reply to employment verification requests
- Maintain and ensure the protection of personnel folders
Administering Pay and Leave Programs
We provide expert advice and guidance around the ever-changing federal pay and leave regulations, to ensure your employees are paid on time and correctly and employee leave balances are tracked correctly. We can also administer pay and leave services through state-of-the-art time and attendance systems, including webTA. And for those agencies using these systems, our specialists provide full technical support, ensuring the systems runs smoothly and records are correct.
Our pay and leave services include:
- Training
- Develop and deliver time and attendance user training prior to and after system implementations
- Deliver pay entitlement and leave program training for timekeepers and managers
- Ensuring timely timecard transmittal to the payroll provider
- Providing advice and guidance to managers, timekeepers, and employees on leave programs and premium pay issues in accordance with regulations and customer agency policies
- Coordinating and administering the Voluntary Leave Transfer Program and Emergency Leave Transfer Program (when applicable).
Finding the Right Staff
Have specific staffing questions? You may find the answers you need in the documents and videos on the Staff Acquisition and Classification page.
Let us be your hiring department and access untapped sources of talent for your organization. Our staffing experts understand and adhere to the strict federal recruitment and selection standards, from working with internal policies and negotiated agreements, to filling positions using external sources.
Our hiring services include:
- Helping managers decide where and how to advertise vacancies
- Preparing vacancy announcements and upload to USAJOBS
- Helping managers develop evaluation criteria (definitions of specialized experience, questions for automated staffing systems, etc.)
- Determining eligibility and minimum qualifications
- Preparing certificate of eligibility for applicants
- Finalizing selections, including sending confirmation letters
- Administering special emphasis hiring programs (e.g., Interns, Recent Graduates, Veterans Programs, Schedule A Disability)
- Setting pay, including providing guidance on pay flexibilities (e.g., recruitment and retention incentives and superior qualifications appointments)
- Preparing career ladder promotion reminders for selections to positions with career ladder promotion eligibility
Managing Employee Benefits
We understand the intricacies of the federal benefits system and can oversee your benefits programs for you. This includes working with employees to address day-to-day benefits needs and answer specific questions about things like your:
- Thrift savings plan
- Flexible spending accounts
- Health insurance
- Dental and vision insurance
- Life insurance
- Long-term care insurance
- Retirement
Our benefits management services include:
- Verifying employee retirement data and ensuring the proper civilian and military credit
- Preparing retirement estimates and counseling employees planning for retirement
- Preparing retirement paperwork
- Resolving complex benefit issues, including those related to health benefits, life insurance and retirement code errors
- Working with family members and beneficiaries to ensure they obtain the appropriate benefits in the event of a death
Overseeing Workers' Compensation Programs
We ensure employees and supervisors get the help they need for a workplace injury or illness. This includes managing your return-to-work program to ensure employees' prompt, safe return. We often liaise with the Department of Labor, processing, reviewing, and monitoring active claims and long-term cases involving salary compensation and medical benefits.
The workers' compensation support we provide includes:
- Advising and assisting employees completing the forms required to process Office of Workers' Compensation Programs (OWCP) claims
- Filing, challenging, and refuting Continuation of Pay (COP) for OWCP claims.
- Reviewing, monitoring, and reporting activity regarding OWCP claims.
- Reviewing and analyzing quarterly Department of Labor chargeback reports.
- Monitoring OWCP claims to determine potential return to work, erroneous charges, and fraudulent activity.
- Notifying OWCP and customers of specific activity around employment, retirement, fraudulent activity, and/or death.
For a more detailed information about ARC’s human resources services, please read our service description.
"I want to share my appreciation and thanks for the outstanding customer service provided by [a member] of your team. He has provided me with the best service ever. He is responsive, patient, knowledgeable, and goes out-of-his way to make sure that I totally understand the process, forms, and critical issues as I approach my retirement. I feel fortunate that he is my representative and I'm well taken care of. Thank you so very much."
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