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Service Offerings

HR Services Overview

The World's Largest Human Resources Job

The scale and complexity of federal human resources management is unprecedented. ARC delivers a full range of integrated professional HR services that solve complex HR issues everyday. By allowing us to handle your HR operations, you will have more success fulfilling your agency's mission. We provide HR services to over 30 customers, and our services are customized according to their specific needs. Our highly capable HR professionals are broadly skilled, deeply experienced, and sensitive to your specific needs, as well. Put them to work for your agency today.

Personnel Actions Processing & Record Keeping

ARC's processing staff is adept at all aspects of personnel action processing, including:

  • Full-scale payroll conversions
  • On-going customer support in processing personnel actions and payroll documents
  • Handling employee garnishments and payments for child support and alimony
  • Working with our payroll provider to support the needs of our customers

Our record keeping function works with both the traditional hardcopy personnel folders and the new electronic personnel folders, depending upon your needs.

Pay & Leave Administration

Our pay and leave staff offers strong expertise on a variety of pay and leave administration matters and can help your agency transition to our federalized, automated time and attendance platform. Once implemented, our staff administers the system as well as provides systems training. This experienced staff works with your payroll provider to ensure that your employees are paid in a timely and accurate fashion, and that employee leave balances are tracked correctly.

Position Classification

Our customers are diverse in their missions and so are their positions. As a result, our staff has a broad range of experience handling the classification of a variety of positions. Our HR specialists work with your managers to describe duties and responsibilities in comprehensive position descriptions (PDs). They can classify a full range of positions, conduct desk audits, and provide advice and guidance related to position classification.

Staff Acquisition

Our staff assists management in meeting their hiring needs by providing advice and guidance on the various hiring programs and the intricate Federal staffing process. They work with your merit promotion plans and bargaining unit agreements to fill positions and provide support throughout the process from the posting of the vacancy announcement to making the job offer.

Labor & Employee Relations

Our labor and employee relations staff is experienced at working with supervisors to address conduct and performance issues including assisting supervisors with the complex requirements of disciplinary and adverse actions. This staff is also very experienced at assisting supervisors and managers in meeting labor relations obligations such as ensuring bargaining obligations are met as well as addressing grievances and unfair labor practice charges.

Employee Benefits

Our employee benefits staff works with employees to answer their questions on the various benefits programs such as the Thrift Savings Plan, flexible spending accounts, health insurance, dental and vision benefits, life insurance, long-term care insurance, and retirement programs. Our staff has the experience and flexibility to work with customer-unique benefits programs. We can also help you administer award programs.

Workers' Compensation

ARC's workers' compensation team ensures employees and supervisors get the advice and support they need to deal with a workplace injury or illness. They also work with you to help manage your return to work program, ensuring employees prompt return.

Personnel Security

Our personnel security staff manages customer-required pre-employment suitability inquiries and background investigations in close coordination with OPM. They also coordinate pre-employment drug testing and physical examination programs.


Contact Us Now!

New Services
ARC Communications Mailbox

Assistance for Current Customers
304-480-8000
arcsupportdesk@fiscal.treasury.gov